Playback issues
Restart the app, confirm your network connection, and try the media again. If the issue continues, tell us the media format and what you see.
Customer support
How can we help?
Contact us about app issues, purchases, feedback, or feature requests. Include your device model, operating system version, app version, and a short description of what happened.
Common topics
Purchases and subscriptions
For billing questions, include the purchase date and product name. Do not send payment card details or account passwords.
Bug reports
Describe the steps that reproduce the problem and attach a screenshot when useful. Please remove personal information first.
Privacy requests
Email us with the subject “Privacy Request” to ask about access, correction, or deletion where applicable.